Refusionspolitik

 

Return Policy

Fruit Collective does not offer voluntary exchanges or open-ended return arrangements beyond your statutory rights.

If you exercise your right of withdrawal, you must return the goods without undue delay and no later than 14 days after notifying us.

You are responsible for the direct return costs unless otherwise required by law.

Please ensure that returned items are packaged securely and include your order details.

You are responsible for the goods until we receive them back.

We do not accept returns sent cash on delivery (COD).

Condition of the Item upon Return

You are only liable for any diminished value resulting from handling the goods in a way other than what is necessary to establish their nature, characteristics, and function.

You may inspect the item as you would in a physical store.

If the item has been used beyond what is described above, we may reduce the refund to reflect the diminished value.

Refund

If you validly exercise your right of withdrawal, we will refund the payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the date on which we were informed of your decision to withdraw.

This does not include additional delivery costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us.

We may reduce the refund if the value of the goods has been diminished due to handling beyond what is necessary to establish their nature, characteristics, and function.

Refunds are made using the same payment method used for the original transaction unless expressly agreed otherwise.

We may withhold the refund until we have received the goods back or until you have provided documentation that the goods have been returned, whichever occurs first.